Where do I meet the valet on departure?
Your Personal Valet will meet you outside our facility at 9420 River St. Schiller Park, IL 60176. Your valet will ride with you and navigate to your departure airline. (Our valets are insured for injury in the event of an incident. We do not insure passengers.) Our lot is 2 miles from O'Hare and it's a 6-8 minute ride on average.
What if we don't have enough room for a valet in our car on departure?
Families with a full car will need to drop one parent and the kids at the terminal. The other parent drives back to our lot, picks up a valet and is back to the terminal in 15-20 minutes.
How do I get my car at arrivals?
Once you have all your bags, text your valet and they will bring your car to the third lane out at arrivals. You leave directly from O'Hare, our valet gets their own ride back to our facility.
Where is my car parked?
Our parking facility is located 2 miles from O'Hare airport. We have indoor and outdoor parking. Our lot is fenced, lit, and staffed 24hrs a day.
Is the Indoor Parking climate controlled?
Yes, our garage is fully enclosed and kept at a minimum of 45-50 derees during the Winter.
Are you open 24 hours?
Yes, we are open 24 hours a day, 7 days a week, 365 days a year.
Do you have EV charging?
Yes, we can charge Teslas on our Nema 50 chargers, and other EV's can be charged with your vehicle's wall outlet adapter. To schedule charging select Indoor Parking and EV Charging from the wash and services menu when reserving.
Will the valet stay with my car if I'm delayed or going through customs?
Yes, our valets will wait until you're ready despite any delays.
What do I do if I'm running late to the airport?
Send a text to your valet if you're running early or late.
If it's less than 8 hours in advance can I still make a reservation?
Sometimes...Please call us at 847-892-1242 to check!
Should I tip my valet?
Tipping is not required but it is appreciated! Most customers tip at the end of the service. Some customers tip at pick up and drop off.
How do I cancel a reservation?
Please email support@oharepersonalvalet.com to cancel. Reservations are fully refundable up to 24 hours before your meeting time.
Is the service insured?
By state law OPV is not required to provide additional insurance for your vehicle. Your vehicles insurance is primary. OPV will provide deductible coverage and temporary vehicle replacement coverage in the event of an incident. All OPV valets are insured by OPV for bodily injury. If your vehicle is not currently insured please refrain from parking with us.
OPV